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Trans-Generation Conflict-Resolution & Communication In Workplace

Date:         9th - 10th October 2018

Venue:      Vistana Hotel, Bayan Lepas, Penang

Format:    In House Training for Benchmark Electronics (M) Sdn. Bhd. 


From the beginning of the study into Generations till now, we have ventured through five Generations. This course teaches the candidates how to bridge the Generation gaps through knowing each Personality. This course also teaches the candidate on how to communicate correctly with each other, and resolve conflicts across cultures.

Course Objectives:

Upon completion of this program, the participants will be able to:

  • Identify characteristics and gain a better understanding of the later four generations

  • Improve communications and team work

  • Accept personal responsibility in working together

  • Provide tips and suggestions for overcoming generational differences

  • Learning their Personalities

  • Learn how to Communicate with each type of Personality

  • To resolve conflicts across cultures

Who Should Attend:

This course is suitable for Supervisors, Assistant Managers, Managers and Leaders that potentially dealing with different generation of subordinates in workplace.

2 Days Course Outline:

The Five Generations defined

  • What years are the Generations

  • Naming the Generations – universally accepted names


What makes one generation different from another?

  • Generational differences

  • Advantages and disadvantages of each Generation


Events and Experiences that Shaped Generations

  • Sporting events

  • War happening in the Generation

  • Other important happening that shaped the Generations


Common Values of each Generation

  • Values defined for the Generations


Generations in the Workplace

  • What each Generation carries into their Workplace

  • Advantages and disadvantages of each Generation in the Workplace


On-the-Job Strengths

  • SWOT Analysis of each Generation


Generational Challenges we face in the Workplace

  • How to work with each Generation


On-the-Job Challenges

  • What to look for in the Strengths and Weaknesses of each Generation

Bridging the Generation Gaps

  • Bringing all current Generations together

  • Influencing and negotiations between each Generation


Recruiting and Managing Young Professionals

  • How to deal with the Gen Y and Millennial


Recruiting and Managing Retiring Professionals

  • How to deal with the Baby Boomers and early Gen X


Resolving Conflicts across Cultures

  • Conflict management


Personality of each Generation

  • Understanding personality

  • Personality measures

  • A single personality

  • A combination of personalities


Communicating with all Generations

  • Putting it all together


Action Plan

Please contact to HR department of Benchmark to register yourself for this course if you are interested on it.

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