Introduction:

This course empowers participants with the essential tools to analyze challenges, generate creative ideas, and implement effective solutions. Through engaging, hands-on activities and real-life case studies, you will develop skills that are critical for leadership and managerial success.

You will learn to cultivate creativity within your teams, ensuring a culture of continuous improvement and adaptability. Enhance your professional repertoire and lead transformative change by mastering the art of problem-solving and critical thinking.

Upon completion of this course, you will be adept at diagnosing complex situations with clarity, prioritizing effective solutions, and communicating your strategic insights with confidence. These enhanced capabilities will empower you to lead initiatives that foster innovation, sustain progress, and achieve remarkable results in your professional endeavors.

 

Objectives:

• Assess own thinking and communicating style preferences through a variety of profiling and benchmarking tools

• Understand how to add value through critical thinking and innovative problem solving

• Appreciate the vital importance that communication and active listening have in building a sustainable environment, where great decisions are consistently taken

• Understand, at a detailed level, how to use a wide variety of problem-solving tools effectively

• Develop their ability to think “outside the box”

• Have obtained the necessary skills to make better business decisions

• Recognise the difference between solving problems and finding solutions

• Takeaway a toolkit of creative techniques to enable them to cope with the challenges which lie ahead

• Determine pragmatic methods for effective management decision making

• Appreciate the impact of personality on the decision-making process

• Evaluate and apply a structured approach to generate solutions to organisational issues when making decisions

• Assess personal and organisational decision-making creativity and set an agenda for progression

• Apply appropriate creative analysis techniques that generate successful solutions

 

Course Methodology:

This course will involve the use of high impact visual aids, case study exercises, reference manual, story-telling, examples of best practice and appropriate video material. The use of syndicate programmes and peer review sessions will encourage a fully participative and enjoyable event.

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Who Should Attend:

• Supervisors and managers who wish to increase their effectiveness in problem analysis, developing creative solutions and decision making

• Senior managers seeking to improve their own and their department’s approach to decision making and problem solving in a timely manner​

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Course Outline:

Module 1: Decision-Making Methods and Principles

• The importance of effective decision making and problem-solving

• Systematic problem definition and unconscious bias

• How the mind processes information

• Guidelines to Problem Solving and Decision Making

• Practical examples and exercises

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Module 2: Developing Critical and Analytical Thinking

• What is critical thinking and how is it different to creative thinking

• Learning how to learn – a critical evaluation of our preferred style of learning

• How critical thinking and analysis can be applied to recruitment, supplier selection and process improvement

• Overview of principles, tools and techniques

• Case-study: - Practical examples based around participants own situations and challenges.

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Module 3: Developing Creative Thinking in Groups

• Understanding group dynamic and pitfalls in group thinking and unconscious bias

• How to solve problem working with diverse group of people

• How to cultivate creative thinking skills in yourself and others

• Using creative problem-solving techniques to plan for improvements and cost-savings

• Case-study: A problem exercise using the ‘multiple viewpoints’ system

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Module 4: Communicating your Decisions and Ideas 

• Influencing for success – a critical evaluation of our preferred style of influencing

• Developing a Stakeholder Analysis – Power vs. Influence

• Opportunities and Challenges as opposed to problems

• Developing a “meetings strategy” to solve problems and make decisions

• The different communication styles and when to use each one

• Appreciating the diversity of others communications preferences

• Practical examples and exercises on how best to communication your ideas and recommendations

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Module 5: Implementation Skills

• How to create strong action plans for implement decisions

• Reasons for poor decisions and managing the risk

• Developing a strategy for change – implementing critical thinking and problem solving skills

• Creative thinking and problem solving for daily challenges

• Developing SMART objectives from the training

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Call / WhatsApp or email to us for further information and registration of this program.

 

Mr Hussein (Arabic): +60 11 60936445

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Mr Sunny (English): +60 12 6243921

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Email: marketing@tsy.my