Good customer service is the bread and butter of any business involved in the service industry. You can offer promotions and have lots of products to bring in new customers, but unless you can get repeat customers, your business will not grow in the long term.
Good customer service is all about bringing customers back. And it is about sending them away happy – happy enough to share with their friends and people they meet about your business. The happy customer becomes your partner in growing and promoting your business – they can help you to build your business. They become your strongest supporters.
This training course delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.
Date: 14th - 18th January 2018
Venue: The Address Mall Dubai Hotel, Dubai, United Arab Emirates
Course Objectives:
Understand the link between stakeholder, internal customer and external customer
Appreciate how the level of customer service can impact sales and company’s profits
Understand the method to build a customer centric culture
Learn how to set a recovery system for turning angry customers into happy repeat customers
Learn how improving customer service will improve business performance and the customer’s experience
Gain the necessary skills to recruit, train and motivate staff
Learn how to prioritize and focus on the top expectations of customers
Who Should Attend:
Managers and executives who want to understand what it takes to develop a service excellence culture within their organization
All specialists responsible for building and sustaining their company’s reputation for customer service excellence.
Marketing Professionals looking to gain and maintain a compelling strategic edge
Feel free to contact TSY International by Call / WhatsApp to Sunny +6017-4036965 (English) and +6013-2455065 (Arabic) or email to marketing@tsy.my