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TSY In House Training #233: Excellent Customer Service

TSY In House Training #233: Excellent Customer Service
Group Photo.

No one likes dealing with difficult customers - except clever companies. The reason is because difficult customers usually have a hard time getting what they want from all of the vendors they deal with. If you can master the skills from this seminar, you can convert your difficult customers one at a time into an extremely loyal customer base that returns to you every time.

Date: 9th January 2022

Venue: WL Wah Lean Sdn Bhd, Bukit Minyak, Penang

Course Objectives:

At the end of this Workshop, candidates will be able to:

  • Identify the causes that make people difficult

  • Manage difficult customers more professionally

  • Identify personality types and apply time tested strategies in handling them

  • Manage their negative feelings when dealing with difficult customers

  • Sustain your good customers to your organisation

  • Appreciate how customer-orientation can impact sales and company’s profits

  • Understand that internal and external customer service

  • Prioritize and focus on the top expectations of customers

  • Make better choices to improve attitude

  • Develop a personalized strategy for improving listening skills

  • Choose vocabulary that is calming and persuasive

  • Turning angry customers into happy repeat customers

Who Should Attend:

All employees who want to understand what it takes to develop a service excellence culture within their organization.

Training Methodology:

  • Presentation / Discussions

  • Skill Practice Sessions and Feedback

  • Video Analysis

More Training Pictures:

Feel free to contact TSY Consultancy by Call / WhatsApp to +6012-6243921 or email to


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