Course Objectives:

At the end of the programme, participants will have a more profound understanding and knowledge of the following areas: -​

• Describe the importance of quality in organizations.

• Explain the impact of leadership to support quality management systems.

• Summarize the most used quality philosophies and tools to establish priorities within their organization.

• Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).

• Assess team dynamics and the role of teams in their continual improvement projects.

 

Who Should Attend:

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

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Course Methodology:

Highly Interactive Session, with a bilateral approach to the subject matter allowing participants to share incidences at respective work locations.

• Video Presentation

• Mind Mapping and Recap Sessions

• Group Activity & Classroom Presentation – allowing participants to develop their own process and to support subject matter and work in synergy with other participants

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