TSY In House Training #5: Managing Difficult Customers and Complaints

Updated: Jul 12, 2018


TSY In House Training #5: Managing Difficult Customers and Complaints
Group photo of the Training.

No one likes dealing with difficult customers - except clever companies. The reason is because difficult customers usually have a hard time getting what they want from all of the vendors they deal with. If you can master the skills from this seminar, you can convert your difficult customers one at a time into an extremely loyal customer base that returns to you every time.


Date: 16th & 17th December 2016

Venue: Formosa Prosonic Industries Berhad, Sungai Petani, Malaysia


Course Objectives:

  • Identify the causes that make people difficult

  • Manage difficult customers more professionally

  • Identify personality types and apply time tested strategies in handling them

  • Manage their negative feelings when dealing with difficult customers

Training Methodology:

This is a highly interactive training to make participants involve into it and make the training more effective. This training will include a EQ model personalities test to make participants understand deeper about themselves and how to encounter problems using their personalities strength and weaknesses.


Feel free to contact TSY Consultancy by Call / WhatsApp to +6017-4036965 or email to marketing@tsy.my


Cheers.


#TSYConsultancy #ManagingDifficultCustomer #SoftSkills #InHouseTraining #HRDFClaimable #SungaiPetani

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