TSY In House Training #795: Problem Solving Techniques for Engineers & Quality Assurance (QA)

Sunny Tang
Oct 2
2 min read

The ability to solve problems and make rational decisions is the fundamental excellence of every successful leader. In leading a successful team to solve problems, Engineers and Quality Assurance (QA) staff first need to appraise where they stand (situational analysis), what the problem really is (define the problem correctly), find the true cause of the problem (analytical thinking) before any decisions or solutions (creative thinking) can be proposed. Problem solving activities should follow both logical/systematic process & creative thinking process that helps people resolve business operational issues effectively. Other, less systematic attempts at problem solving run the risk of attempting to eliminate the symptoms associated with the problem rather than eliminating the problem at its cause. Professionals, using proven problem-solving techniques in teams, helps team members tap into the know-how of individuals, develop consensus, gain commitment, and resolve issues in a fast pace manner. Everyone is on the same wavelength, using a common approach and language, and works towards the same goal, regardless of background or expertise. This training program examines the step-by-step systematic and rational processes used by professionals for identifying and solving problems effectively. Included are QC Tools appropriate for moving through each step of the process. It is fast-paced and interactive, with group discussions, case studies, and the opportunity to network with team leaders who face similar challenges. This training program is a MUST for all Engineers/QA/Project Leaders who need to solve day-to-day operational problems and make decision fast at the workplace.

Date: 3rd & 4th September 2025

Venue: Manuli Ryco Hydraulics Sdn.Bhd., Kuala Ketil, Kedah

Course Objectives:

At the end of the course, participants will be able to ...

List the step-by-step systematic, rational and structured Best-Known-Methods (BKM) processes and tools to solve problems.
Define problem effectively, and clearly distinguish between the causes and effects.
Apply Situation Analysis (SA) technique to appraise situations, analyze information, interpret and provide the next-step actions plan.
Find root causes using Problem Analysis (PA) technique.
Use the PDCA cycle, and 7-Step Problem Solving technique to systematically solve problems and presents continuous improvement actions to the management.
Experience the Human Side of Problem Solving, teamwork and the vital role communication plays at each step of the problem solving process.

Training Methodology:

For maximum learning impact, this training program uses the following methods:

Small Group Discussions, Problem solving game/activities.
Case Studies, Video
Lectures, Quizzes, Pre- & Post-Tests

Who Should Attend:

This course is specially developed for Engineers, Quality Assurance (QA) Staff, Project Team Leaders, Executives, and Supervisors - - those who need to lead individuals & operational teams to solve problems critically and make effective decisions at the workplace.